Returns and Refund Policy

Thank you for shopping with Silver Gallery LLP. We value your satisfaction and want to ensure that you have a smooth experience with our products. In the event that you need to return an item or request a refund, please review our Returns and Refund Policy below.

1. Return Eligibility:
– To be eligible for a return, the item must be in its original condition, unused, and in its original packaging.
– Returns are typically accepted within 7 days from the date of purchase or delivery, unless otherwise specified for specific products or promotions.
– Certain items, such as personalized or customized products, perishable goods, and intimate items, are not eligible for return due to hygiene or safety reasons, unless there is a manufacturing defect or damage.

2. Return Process:
– To initiate a return, please contact our customer service team either by phone or email within the designated return period.
– Provide your order details, including the order number, item(s) to be returned, and the reason for the return.
– Our customer service representative will guide you through the return process, including any specific instructions, address details, or required documentation.

3. Refund Options:
– Upon successful return and inspection of the item, you may be eligible for a refund.
– Refunds will be issued in the same form of payment used for the original purchase, unless otherwise specified.
– In cases where the original payment method is not available or applicable, store credit may be offered as an alternative.
– Please note that any shipping fees, taxes, or other charges incurred during the original purchase may not be refundable.

4. Return Shipping:
– If the return is due to an error on our part (e.g., defective or damaged item), we will cover the return shipping costs.
– If the return is due to personal reasons or a change of mind, the customer is responsible for the return shipping costs.
– We recommend using a trackable shipping method and retaining the shipping receipt for reference until the return is processed.

5. Refund Processing Time:
– Once we receive the returned item, our team will inspect it to ensure it meets the return eligibility criteria.
– Refunds will be processed within 10 business days after the inspection and approval of the return.
– The time it takes for the refund to reflect in your account may vary depending on the payment method and financial institution.

6. Exchanges and Store Credit:
– If you wish to exchange an item for a different size, color, or model, please follow the return process mentioned above and indicate your preference for an exchange.
– If the requested item is available, we will process the exchange accordingly.
– If the requested item is not available, we may offer you store credit for future purchases.

7. Damaged or Defective Items:
– In the rare event that you receive a damaged or defective item, please contact our customer service team immediately.
– Provide detailed information about the issue, along with supporting photos or evidence if possible.
– We will arrange for a return or exchange of the item at no additional cost to you.

8. Exceptions and Special Cases:
– Certain products or promotions may have specific return policies, warranty coverage, or non-refundable conditions. Please refer to the product description or contact our customer service for further details.

Please note that this Returns and Refund Policy is subject to change without prior notice. It is advisable to review the policy on our website or contact our customer service for the most up-to-date information.

If you have any questions or require assistance regarding returns or refunds, please don’t hesitate to reach out to our customer service team. We are here to help you.

Silver Gallery LLP